FAQ's & Contact US

How much is shipping?

Shipping is $5 for US addresses.
I do offer upgraded shipping for speedier deliver to your door for things you need in a hurry. 

•Priority Mail is $12.00
•Priority Express is $25
•Both Flat rate no matter how many sets you purchase. 

When will my order ship?

 

•Once you place your order it will ship within 1-3 business days.

How long will it take to receive my order after it ships?

•If you choose FIRST CLASS MAIL during checkout, you will receive your order within 4-7 business days (does not include any postal delays due to unforeseen circumstances that we cannot control INCLUDING COVID-19 DELAYS).

•If you choose PRIORITY MAIL shipping during checkout, you will receive your order within 2-3 business days (does not include any postal delays due to unforeseen circumstances that we cannot control INCLUDING COVID-19 DELAYS).

•We do offer quicker shipping methods during checkout.

 

What is your return policy?

•My #1 priority is happy customers! If you are unhappy with your order for any reason, please contact me here and we will work together on a solution that is satisfactory for both of us.

 

I received my order and there is an error. What do I do?

•If the error was typed/input on your end, you will have to make another purchase. Hand Stamped Trinkets cannot be held responsible for errors on the customers end.

•If the error occurred on our end, please let us know as soon as possible and we will remake and ship immediately.

Will the letters be perfectly straight on personalized jewelry?

Each character is hand-stamped, which means it has unique quality and beauty. More often then not the lines are not perfectly straight, resulting in a handmade organic feel. Our intention is to give you a well made quality piece, not a machine made piece.

What metal do you use?

Each type of metal is specified on the product description. We only use the best, high quality material!

Do you ship internationally?

No, not at this time.

Can you stamp on the front and back or inside/outside?

•Most pieces can be stamped on both sides with limited characters. *please note that stamping on both sides does cause minor marks on both sides.

•Coins CAN NOT be stamped on both sides.

Can I buy additional charms or add to my piece later on?

Yes!  You can add them from here. This listing is only for existing customers as an add on.

Can I personalize my order?

•Yes! Add your custom wording in the personalization area that is below the price and above the drop down menu on the product page.

•If you're not sure about your personalization, send me a chat on the website or text me at 757-774-6703 for an immediate response to your question during the hours 7am & 8 pm EST.

Where do I add my custom wording?

•Add your custom wording in the personalization area beneath the price and above the drop down menus on the product page. There is also an option to add a note during checkout.

•If you forget to add personalization, send it to me in a chat message, text me -
757-774-6703 or email me at handstampedtrinkets@yahoo.com after your order is complete. 

•If personalization is missing, I will try contacting you via the email and/or phone number you input at checkout. If no response is received, your jewelry will be sent blank for personalization or refunded.

How is my jewelry packaged?

Each jewelry piece is neatly packaged and ready for gift giving. Special gift wrapping is also available.

How do I care for my  jewelry?

For longevity, please avoid exposing jewelry to moisture when possible and keep away from chemical cleaning agents such as hand soap and shampoo.

For Magnetic jewelry, please see product listing for details.

How do I contact you?

You can email us at info@handstampedtrinketsjewelry.com, send a realtime text - 757-774-6703, send a chat from the website (lower right hand corner), or send snail mail too:

Hand Stamped Trinkets
6804 Edgefield Ct
Suffolk, VA 23435