Policies

Terms & Conditions


Custom Jewelry

every Hand Stamped Trinkets piece is hand stamped out of the finest materials after you place your custom order. we stand behind our product 100% and want you to be completely happy with it. please allow up to 3 days for non-sterling silver and 7 days for sterling silver creation time frame of your custom jewelry; note that shipping is not included in that period. we would like to offer a friendly reminder that each piece is hand-stamped and imperfections add to the charm.

Returns/Exchanges

It is important to us that you love your order! if it is not exactly what you expected, we are happy to return it for a different item, or issue a full refund within 30 days of the ship date. your return must be in its original condition and undamaged. if an error occurs on our end, we will remake the piece free of charge or issue a refund.

Exceptions: Ear, nose and lip jewelry is non-refundable/returnable due to hygiene conditions. 

Changing an order

If you made an error at the time of checkout and need to change a date or year of a coin, please contact me asap, preferably within a few hours of placing the order. I try to be very efficient and have most items created and shipped with 24 hours.

Price adjustments

while handstampedtrinkets.com constantly endeavors to provide accurate pricing information, pricing or typographical errors may still occur with respect to the products or services. handstampedtrinkets.com reserves the right to modify prices with respect to any such products or services without advance notice either prior to or after receipt of an order confirmation. unintentional errors in advertised prices are not binding on handstampedtrinkets.com or this website, and may be modified by handstampedtrinkets.com at any time. In the event that a product or service or any other transaction conducted via this website is listed at an incorrect price due to an error in pricing, handstampedtrinkets.com shall have the right, at its sole and absolute discretion, to refuse or cancel any orders placed for such product or service. In the event that a product or service is mispriced, handstampedtrinkets.com may, at its absolute discretion, either contact you for instructions or cancel your order and notify you of such cancellation, it being clarified that handstampedtrinkets.com shall have no further obligations towards you with respect thereto.

Coupons and discounts

coupons may not be combined and may not apply to any sale items unless otherwise explicitly stated. promotional offers and discounts can not be retroactively applied.

Payment methods

we take visa, mastercard, amex and paypal for payment. 

Sales tax

a 6.5% sales tax applies to all orders shipped or billed to a Virginia address.

Shipping

From the time you place your order until the time it is shipped is up to 3 business days. During holiday's such as Christmas and Mother's Day, please allow up to 7 days from the time your order is placed. 
During peak seasons, expedited shipping may not be available. 

USA SHIPPING
Fast - $4 Domestic 1st class mail - delivery within 5-7 business days.
Faster - $10 Domestic Priority mail - delivery within 2-3 business days.
Fastest - $25 Domestic Priority Mail Express - delivery within 1-2 business days.
INTERNATIONAL SHIPPING
Fast - $15 International first class mail - delivery within 10-24 business days.
Faster - $48 International Priority mail - delivery within 9-13 business days.

 
These delivery times are ESTIMATES - I do my best to meet them and the delivery time frames, but can't guarantee them.  Actual delivery time will depend on the shipping method you choose and if the USPS is currently experiencing any shipping delays.

 

Availability

occasionally items will go on back-order. we will let you know as soon as possible if this occurs. we cannot guaranteethe availability of any design. 

 

Privacy & Security Policy

your privacy

handstampedtrinkets.com respects the privacy of all our customers. this privacy & security policy outlines the information we collect about you, how we use the information, and the choices you have to review, revise and/or restrict our usage of this information.

collected information

handstampedtrinkets.com collects customer information for a variety of reasons, which include providing superior customer service, improve our customers’ shopping experience and to communicate with our customers about our products, services and promotions. we collect personal information such as your name, financial information, telephone number, email and postal address that you provide to us when you save your information with us or when you participate in a sweepstakes, promotion or survey. we use this information to process any transaction, inquiry or promotion that you initiate with us, and provide you with advertising tailored to your interests. additionally, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience on this website, and to provide you with offers, promotions or information that we believe may be of interest to you. we also monitor use of the website and traffic patterns to improve the website design and the products and services we offer, as well as to determine what offers, promotions or information to send to you. handstampedtrinkets.com may disclose specific personal information about you if required by law, governmental request or court order, if based on our good faith belief that it is necessary to conform or comply with such law, request or court order. we may also disclose information about you to a company contracted to help prevent the unauthorized use of credit and gift cards.

our email list

we offer those who sign up for our email list advanced notice of sales and new merchandise and other Hand Stamped Trinkets designs news. email addresses collected at handstampedtrinkets.com are used internally. if you would like to unsubscribe from our email list please contact us at info@handstampedtrinkets.com. we will remove your name within a reasonable period of time. please recognize that you may receive another email before we are able to remove you from the list. in addition, please note that you receive more emails based on how often you open your emails that we send you.

service providers

handstampedtrinkets.com contracts with outside service providers to help us better understand your use of handstampedtrinkets.com. our service providers place cookies on your computer or use other technologies to collect various kinds of information for us related to your use of handstampedtrinkets.com, so that we may continue to improve the site for our customers, and provide advertising tailored to your interests. we do not allow our service providers to collect any credit card, username or password information; any personal information shared with our service providers is made anonymous. as a visitor to handstampedtrinkets.com, you may opt out of being included in this collection of data by contacting info@handstampedtrinkets.com. to opt out of third party advertising tailored to your interests, please contact info@handstampedtrinkets.com. we may also use our own cookies to deliver enhanced online display advertising tailored to your interests. to opt out of this advertising provided directly by handstampedtrinkest.com please contact info@handstampedtrinkets.com.

we or our partners may use flash cookies (also known as local stored objects) or other similar technologies. a flash cookie is a small data file placed on a computer using adobe flash or similar technology that may be built into your computer or installed by you to your computer. we use these technologies to personalize and enhance your online experience, facilitate processes, personalize and store your settings. flash cookies may help us improve our site by measuring which areas are of greatest interest to customers. they may be recognized by other sites or by our marketing. flash cookies are different from browser cookies, so the cookie management tools provided by your browser will not remove flash cookies. click here to learn how to manage privacy and storage settings for flash cookies. if you disable flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable. cookies are bits of information that are automatically stored on your computer. if you do not want to have cookies on your system, you can set your browser to disable them. we also use other methods of automatic collection to determine information about visitors to our website, including the ip address, browser, language preferences, and computer identification numbers. we use the information obtained using these tools to provide better customer service, enhance our product offerings, and detect potential misuse or fraud. to opt out of any such data collection, contact us at info@handstampedtrinkets.com.

Secure Shopping

sensitive personal information contained in orders placed on the website are encrypted using 128-bit secure sockets layer (ssl) technology.* in order for ssl security to work, you must use an ssl enabled browser. unfortunately, no data transmission over the internet or any wireless network can be guaranteed to be 100% secure. as a result, while we strive to protect you personal information, you acknowledge that: (a) there are security and privacy limitations of the internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the website cannot be guaranteed; (c) any such information and data may be viewed or tampered with in transit by a third party; and (d) when you transfer any information to us, you do so at your own risk. if you still have concerns about ordering electronically, feel free to call 1-888-672-9174 and place your order over the phone. you can also print your shopping basket page and mail it to:

Hand Stamped Trinkets 
6804 Edgefield Ct.
Suffolk, VA 23435

please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. we will never ask for sensitive information via email. *secure socket layer (ssl) is a technology used by vendors to ensure the security of online business. it negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.

policy changes

handstampedtrinkets.com may periodically update this privacy & security policy for new, unanticipated uses not previously disclosed. any changes made will be posted here. by visiting handstampedtrinkets.com, you agree to accept any changes made to this policy. the handstampedtrinkets.com privacy & security policy only addresses the use and disclosure of information we collect from you on our website. feel free to contact us with any questions about our privacy & security policy at info@handstampedtrinkets.com.